Position Summary

The Tryst Trading Company Food Group is seeking a passionate and experienced Café Manager (CM) to lead operations at Open City at the National Cathedral.

We are looking for a personable, self-driven, and highly organized leader who thrives in a collaborative environment and is committed to building meaningful connections with both guests and staff. The ideal candidate embodies our Core Values: unpretentious, fun at heart, passionate, mindful in the moment, and committed to an all-for-one-and-one-for-all team mentality.

Key Responsibilities

1. Operational Leadership

• Direct and oversee all daily café operations.
• Run floor shifts as Manager on Duty (MOD).
• Evaluate staffing levels and ensure adequate coverage.
• Ensure compliance with company standards, policies, and all applicable laws.
• Monitor and maintain quality control standards.

2. Team Leadership & Development

• Manage and develop a team of Café Leads and staff.
• Partner with HR to recruit and hire excellent candidates.
• Oversee onboarding and ongoing training initiatives.
• Evaluate and address employee performance and productivity.
• Foster a culture aligned with our Core Values.

3. Guest Experience

• Manage guest expectations and maintain strong guest relations.
• Respond to guest requests, feedback, and online reviews.
• Support a welcoming, hospitality-driven environment.

4. Financial & Administrative Oversight

• Oversee product costs and inventory management.
• Manage cash handling procedures and financial controls.
• Perform financial analysis and manage budgets.
• Conduct bi-weekly payroll timecard reviews.
• Complete administrative and reporting functions.

5. Facilities, Marketing & Strategic Growth

• Oversee facilities, maintenance, safety, and equipment issues.
• Assist with social media and marketing initiatives.
• Oversee and/or assist with private dining and special events.
• Collaborate with the Director of Operations to:
  • Improve business processes
  • Increase revenue and control operating costs
  • Develop and implement growth strategies
• Assist with special projects and other duties as needed.

Qualifications

• Must be 18 years of age or older.
• Excellent oral and written communication skills in English (required).
• Spanish proficiency is a strong plus but not required.
• Strong people management and active listening skills.
• Computer proficiency required.
• Demonstrated time management, multitasking, and organizational skills.
• Ability to work effectively under pressure.
• Ability to stand for extended periods.
• Availability to work evenings, weekends, and some holidays.
• High School diploma or equivalent.
• 6+ months of management experience in a café or full-service restaurant (strongly preferred).
• 6+ months of experience in non-managerial roles in a café or full-service restaurant (required).
• Food Handler license required.
• Demonstrated alignment with company Core Values.

Benefits & Growth Opportunities

We offer a comprehensive benefits package, including:

• Employer-sponsored Medical, Dental, and Vision insurance
• Paid Vacation
• 401(k)
• Transportation allowances
• Dining perks
• Growth and advancement opportunities

We strongly believe in promoting from within and fostering long-term career development.

Growth Path

The growth path for a successful Café Manager includes:

Assistant General Manager (AGM) -> General Manager (GM) -> Central Management Positions

Equal Employment Opportunity

Tryst Trading Company is an Equal Employment Opportunity Employer. We provide equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policies reflect our commitment to fair employment practices and the elimination of discrimination in the workplace.